Q: What size should I order?
A: >>>SIZE CHART<<<
Q: Why does it cost so much to ship overseas?
A: Shipping is not exact science! I never know what someone may order? I have gotten orders as small as pair pants and shipped to the UK and by time I returned home I LOST -99c. My shipping levels are tiered based on the “amount” you order. For example some expensive watch may be light and you might be overcharged some or couple heavy auction catalogs may weight 8lbs and I will not normally get enough from you. Therefor I will watch ever box as it ships, if you paid too much it will be refunded at that time, if you paid too little I will request the additional fees and as courtesy I ask that you agree to pay the additional charges. **NOTE** USPS rates saw an overall increase of 10.2% in 2016-2017. This increased as of Jan 17th, 2016 and I had to increase as well. New rates can be seen HERE.
Q: Will my order have tracking?
A: ALL orders have some type of tracking or delivery confirmation assigned to them. This number will be sent out via the site at the time of shipping AND Paypal® will be updated with the same info for your records. First Class international orders normally just have basic tracking showing when the item shipped and when it was passed off to an overseas carrier. USPS® Priority or Express mail, UPS® or FedEx® items all have detailed tracking and insurance in case of loss or damage. Many countries will charge a import tax and the buyer is responsible for pick up and payment of all fees to customs. If a item is returned due to no payment or not picked up, the shipping will need to be paid AGAIN for the item to be shipped a second time. No refunds are issued, credits maybe issued on case by case basis at the discretion of Stitch’s Loft.
Q: What if I do not have the money to get everything I want?
A: Well your in luck, Stitch’s Loft offers Lay-A-Way Orders on purchases normally over $300.00. Please contact us for details or see our video on how this process works… STITCH’S LOFT LAY-A-WAY PLAN
Q: Why do Jackets take so long?
A: Jackets being my only “outsourced” item are still made custom per my instructions and specific details are listed per order. No one else makes the jackets with the care details I have put into them! Unfortunately a jacket order normally takes 6+ months and have taken as long as 9-12 months in extreme cases. Please be patient!!! I must procure all the material per your order then get them shipped to me and then ship them off to my tailor, often awaiting his backlog and then wait for them to be shipped back to me in batches, then we will ship off each order to the customer once received and checked and then completed by myself for accuracy and add-on’s like patches. I do my best to get them out as fast as I can! No one has EVER not got what they have ordered and in all my years no one has ever asked to return something for a refund other than one SGA Headset from eBay. He didnt like it… I feel you will be pleased with my work every time. If there is ever an issue please let me know! My customer satisfaction is always my priority!
Q: How long will it take to get my order?
A: Many of the items like tac-vests are done per order and can be a lot of sewing for me. Often I may need to order parts just for your order or supplies. Certain times of the year I get backlogged and you may need to wait in line. Unfortunately I do not always have these items in stock and may need to purchase supplies for your order. Every order is hand crafted for each individual customer. We carry some “in-stock” items. Remember during the busy con seasons that there are other customers who ordered before you, if they are not in need of something and you need something fast I “may” at my discretion move you to head the line if it will not impact the progression or interfere with the other orders I am working on. This is done on a case-by-case basis and can not always be accommodated. Even some medium sized orders may take in the range of 8-12 weeks for a custom vest order. Even simple BDU’s will take 2-4 weeks on average… I will need to order them in your size and color get them in (not always in stock from mfg) but at time can be back ordered a couple weeks and then will need to do your sewing for patches and velcro! Order AHEAD of time of your events!!! On daily basis I may be processing and working on some 20 orders and have another 10 awaiting parts. We do have families and lives and and often life can get in the way of progress. We do our best to meet all deadlines and events, but please order early. We may take a rush order if worked out with us prior to ordering. However, even with the best intentions delays can still happen with material shortages, customs delays overseas, and backlog.
Q: Will I be charged taxes on my order?
A: As per New York State Law we are required to charge tax on any order shipped to a New York State address. NOTE: I also have no control or influence on import duties in foreign countries! These fees are the buyers responsibility to pay upon release from customs. We also do our best to have clear and legal customs documents on a fair market value of each item, NOT what it “maybe” worth in the prop community. So often items are priced higher due to labor for mods, prices that include labor is not listed nor should be taxed. That said, please do not ask me to commit fraud and be aware that countries like the UK, Netherlands, and Australia often have import fees even for items marked as a “GIFT” so do not ask me to do that either. You may have to pay to get your box that’s is out of our control!